1. Information We Collect
We collect only what is necessary to provide the service:
a. Ticket Information
- Violation number
- License plate
- Ticket date and location
- Violation details
b. Personal Information
- Name
- Email address
- Phone number
- Mailing address
c. Payment Information
- Payment details are processed securely by third-party processors
- Disputix does not store full payment credentials
d. Evidence Uploads
- Photos
- Receipts or other user-submitted materials
2. How We Use Data
We use collected data solely to:
- Prepare dispute documents
- Submit disputes to NYC Department of Finance
- Track dispute status
- Notify users of outcomes
- Process contingency payments upon success
We do not sell, rent, or trade user data.
3. Data Sharing
Data is shared only with:
- NYC Department of Finance (for submission purposes)
- Payment processors (for billing only)
- Service providers necessary for platform operation
No data is shared for advertising or marketing purposes.
4. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect user data. However, no system is 100% secure, and users acknowledge inherent risks of online transmission.
5. Data Retention
- Data is retained only as long as necessary to complete disputes and comply with legal obligations
- Users may request account and data deletion at any time, subject to regulatory requirements
6. User Rights
Users may:
- Access their data
- Request correction or deletion
- Withdraw consent before submission
Requests can be made via support contact.
7. Children's Privacy
Disputix is not intended for individuals under 18 years of age.
8. Changes to This Policy
We may update this Privacy Policy periodically. Continued use constitutes acceptance of changes.
